Free U.S. shipping on everything. Pieces leave within two business days. You have fourteen days from delivery to send something back. The rest is detail.
01Shipping
Free standard shipping on every U.S. order. No minimum spend, and nothing is added to your total at checkout.
via Stripe
2 business days
5-8 business days
for now
- United States only for now. Outside the U.S. and want a piece? Email us before ordering and we will tell you honestly whether we can do it.
- Pieces leave within 2 business days of your order, and typically arrive 5-8 business days after that. Drop weeks run busier. If yours is going to take longer, you will hear it from us first.
- We ship to the address you enter at checkout. Once a piece is handed to the carrier we cannot reroute it, so take the extra ten seconds on that screen.
- Tracking. Once your order ships, enter your receipt number and checkout email on the Track Order page to see the carrier and tracking link. Not shipped yet? The same form sends your question to a real person, who answers within one business day.
02Returns & exchanges
Culture runs limited drops, so returns work a little differently than at a big-box store. Here is exactly where you stand.
Email us
Within 14 days of delivery. Include your receipt number.
We reply
We tell you where to send it. Do not post anything before we do.
Send it back
Unworn, unwashed, tags attached.
Refund or swap
Refund within 5-10 business days of it reaching us.
- Window
- 14 days from the day your order is delivered.
- Condition
- Unworn, unwashed, no smoke or fragrance, original tags still attached.
- Return shipping
- Covered by you on a change-of-mind return or a size swap. Covered by us if the piece is faulty or we sent the wrong one.
- Exchanges
- Subject to what is left of the drop. If your size is already gone, we refund instead. We will not hold you waiting on a restock that may never come.
- Refunds
- Issued to your original payment method within 5-10 business days of the piece reaching us. Your bank sets the final posting date, not us.
- How to start one
- Email info@culture26.com with your receipt number and what is wrong.
Worn it? Washed it? Tags off?
Then we cannot take it back. That is not us being difficult. A returned piece goes back into a limited run, and the next person deserves it the way you got it.
03Wrong or faulty piece
If a piece arrives damaged, flawed, or simply is not what you ordered, that is on us. Email info@culture26.com within 14 days of delivery with your receipt number and a photo. We cover the return shipping and you choose: a replacement if the size is still in stock, or a full refund including anything you paid in tax.
04Your order reference
When your order goes through, Stripe sends a confirmation email on our behalf with a receipt number on it, usually in the form 1234-5678. That number is your order reference. Keep the email, quote the number in anything you send us, and we will find your order immediately.
No confirmation email within a few minutes? Check spam first, then email us. A missing email does not mean a missing order.
05Changes & cancellations
Email us as fast as you can. If the piece has not shipped, we will change the size or address, or cancel and refund it in full. Once it is with the carrier it becomes a return, and the 14-day policy above takes over.
06Payment & tax
How do I pay?
Does Culture see my card?
Is tax included in the price?
What happens to my address?
07Contact
One inbox, read by a person: info@culture26.com. We reply within one business day. If something has gone wrong with your order, say so plainly and include your receipt number. It gets sorted faster that way.